So, you’ve installed a Windows update. You weren’t entirely sure of the whole process and you didn’t really understand what all it was “fixing or updating”. All you knew is you were tired of being prompted that an update was available anytime you tried to perform a task on your computer. So after it took what you felt was an exceptionally long time to download, restart and complete the install, Windows boots back up and now there is something wrong. You can’t connect to the internet, your start menu isn’t working, your sound doesn’t work, or maybe it went as far as not even letting your machine boot back up correctly. What now? Since Windows 10 has come out these types of problems have become much more commonplace. People talk to us every single day with issues that were directly caused by a Windows update. But don’t fret, there are a few, relatively simple methods you can try to restore function back to your newly “updated” machine.
First, it may seem like something simple or not worth-while to even try, but a restart of the machine will sometimes cause the computer, broken component, or feature to begin working again. There is a reason that so many people hear from their tech support, “have you tried restarting it?”, it works. Most computer hardware and software have features built in, that when restarted will clear or attempt to correct any error it may find and then resume in a good configuration. It works for all manner of devices, such as phones, modems, and routers, computers, tablets, smart tv’s and more software than I could possibly list here. So before you go too in depth trying to fix your newly “updated” machine, take a couple minutes and give it a quick restart, the number of issues this will resolve might shock you.
If a quick restart hasn’t fixed your issue, the problem may go a little deeper. The second most common types of problems caused by Windows update are driver issues. These are the programs that tell your computer components how to work and interact with each other. When Windows installs a new update, it sometimes changes how these programs function or how they communicate with the computer. The first thing you will want to do is to go into device manager. You will find this in the control panel on your computer. Or if you don’t see it there, you can type “device manager” into your search bar. The device manager will show you all of the computer components currently connected and communicating on your computer. It may be obvious which are not working, they will have a small yellow exclamation point next to them and will state not working correctly, but some may not have this notification even when not working. There are a couple things you can try here. First, right-click the not working component, click update driver and then “search automatically”. Most hardware and component developers have early knowledge of these Windows update, and if an issue is found they will release an update of their own to resolve any issues between their product and Windows. If there is no new update found, you should try an uninstall and reinstall of the software. Don’t let it intimidate you, it is actually just as simple as the previous step. Right-click the not functioning component, and click uninstall driver. A small box will pop up that says “are you sure you wish to remove”, there will be a small checkbox on it as well. Make sure this checkbox is NOT checked, or the process will become much harder. Then you will click yes, the driver will uninstall and the component will disappear from the list. Now all you need to do to reinstall is to restart the computer. When it comes back on it will automatically reinstall the problem component, and in most cases it will not be functioning correctly.
If your problem is still persisting even after the above steps, you will have to move to what are known as the “recovery steps”. These procedures are in place as a last-ditch effort to try and restore function. The first recovery step to attempt will be a system restore. When big changes, like a windows update, are applied to a computer system, most times it will prompt a restore point to be created. This is done for the sole reason that something may mess up when it is installed. So if the update was installed on 5/1/2018 at 12:20 pm, there will likely be a restore point that was created an hour or less before. When performing a system restore it should be noted that all changes, including documents, pictures, and programs that were made or installed since the restore point was created will be removed. There are two ways of reaching system restore, if the computer will boot on, you can type system restore into your search bar, however, if it will not boot, you can reach the advanced recovery options by turning your computer on, letting it start to boot and shutting it quickly back down 3 times. On the fourth time turning it on it will take you to a set of options that will include system restore. Remember this step because if system restore does not work or is not available, the next step to try is located in this menu. Select system restore, it will prompt you for which available restore point you want to use, we most often select the most recent because it reduces the amount of data loss. It will then ask you if you are sure, select yes and then the process will begin. It normally takes 15-30 min, depending on the amount of data on your machine, to complete. The computer will then reboot and you will be able to check if the function is restored.
If the system restore did not resolve the issue, you will now need to move on to a system reset. This is the final recovery step available before having to completely reinstall Windows manually. There are two types of system resets, one will keep your files (pictures, documents, spreadsheets, word files, etc), the second does not keep files and attempts to reset Windows to factory defaults. This will remove all files, data, and custom settings on the computer. We always start with the option to keep files. Almost all programs will be easy to reinstall once the reset takes place, but user’s custom files are not as easy. You will enter the advanced startup options and select advanced options, here you will see system or computer reset. Select it, and then select keep my files. It will ask if you are sure, select yes, the process will then complete on its own. This process sometimes takes longer to run than a system restore, sometimes up to 2 hours. When it completes it will reboot and you will be able to check function. If it did not fix the issue you can attempt the reset process again, but this time instruct it to not keep your files. This will remove ALL personal data from the machine but it is the last ditch procedure to restore function to your machine.
We find issues like these are the main reason businesses and organizations are beginning to turn to Managed Service Providers, like us. When business machines go down with problems like these, following the above-mentioned steps can be a 3-4 hour or longer process, which mean business productivity suffers. When you allow TJD Technologies to manage your computer infrastructure, you will never be bothered with hassles like a Windows update. All updates that are sent from Microsoft are vetted and in most cases are delayed for up to a month to allow any bugs or issues they cause to be resolved before they are pushed out to our client’s machines. This means no more Windows update notifications and no more broken features or functions on your company’s machines. And while most issues can be avoided completely, if something ever does occur to one of your machines, one of our managed backup solutions will ensure that your data can be restored.
If you’re ready to stop worrying about a loss in productivity because of Windows updates or the features and functions they can interrupt. Call TJD Technologies today for a free on-site consultation. We will evaluate every part of your network and systems and let you know where your vulnerabilities are and how we can help give you peace of mind about your IT.