Baywood Animal Hospital
10843 Philips Hwy, Jacksonville, FL 32256
Located in Jacksonville, Florida, Baywood Animal Hospital is dedicated to providing customers with quality veterinary service at affordable prices. Their staff is highly skilled and trained to deal with numerous kinds of pet health problems. Dr. Cromer graduated from the Auburn School of Veterinary Medicine in 1979. He has practiced in Duval County ever since.
What kinds of information technology challenges led to you reach out to TJD Technologies for managed IT services?
We responded to an email campaign. We just needed some help with IT work. The biggest thing is that we were having Comcast router issues. There were IP conflicts and compatibility issues. TJD Technologies came in and fixed that, and we recognized that we needed an ongoing IT support company.
How has TJD Technologies helped you and your business? Describe your overall experience.
We were having network speed issues that TJD corrected. We had put together a patchwork of virus protection. TJD put together a comprehensive virus protection solution, and we feel more secure having an IT company managing that. I asked them to look for any upgrade issues, and TJD upgraded some network equipment that made our Internet connection faster. It’s great that we have someone who could take over that protection and be on call to fix things when needed.
Based on your experience, what sets TJD Technologies apart from other computer support companies you have used in the past?
Our TJD technician has always been very friendly. He listens, and he’s able to come up with quick solutions for solving technology problems. They set up a guest Wi-Fi network for us as well. Our original Comcast Wi-Fi network had no password protection. We recently had a customer who had to wait for two hours. It was nice to be able to give him the Wi-Fi password for him to use while he was waiting. It feels better to know who is on your Wi-Fi rather than some random person sitting in the parking lot.